NLL is committed to providing a quality learning experience! NLL will respond to customer service issues via email and phone calls within 1-3 business days.
NLL TERMS OF USE: Here's what you agree to when you take a NLL Course
- You are who you say you are, and you're taking the course for the purposes set out in the course.
- You will never share your login credentials with anyone. Login sharing is a violation of these terms of service.
- Unless otherwise posted, you must note CEU approvals/expiration dates are typically within the calendar year of when the course was initially published and must be completed by then for CE accuracy.
- By purchasing a course from us, you are purchasing a temporary, revocable, non-exclusive license to use our content solely for the purpose set out in that content (generally either continuing education, exam prep, or other professional learning).
- You may not copy, share, or redistribute any portion of any of our courses in any form (print, digital, or otherwise) without our written consent.
- If we reasonably believe you have violated any of these terms of use, we may, at our discretion, un-register you from current courses and block you from purchasing, registering for, or completing additional courses in the future.
- You will not use our web site, learning platform, or any of the resources available therein for any purpose that is illegal, unethical, defamatory, discriminatory, or otherwise problematic.
- You release and hold harmless NLL from any liability whatsoever arising from your purchase or use of the course
- Refunds: No refunds will be provided for on-demand CE offerings once purchased.
- For LIVE Continuing Education Events: All cancellations must be requested 1 week prior to the event in order to receive a partial refund. Cancellation prior to 7 days before the event will result in 75% refund. Cancellations less than 7 days prior to the event will result in 50% refund. No refunds will be given if request is made less than 24 hours prior to the live event. Please note, there will be a $25.00 fee to replace CE's if they are lost and requested after the day of the event.